Refund Policy

At Salt Mind™, Your Satisfaction is Our Priority

We are committed to providing you with the highest level of service and a relaxing, rejuvenating experience. If for any reason you are not completely satisfied with your visit, our refund policy is designed to ensure a fair and hassle-free resolution.

Services Refund Policy

1. Unfulfilled Services:
   • If your scheduled service was not rendered due to unforeseen circumstances or a scheduling error on our part, you are entitled to a full refund or the option to reschedule at no additional cost.
2. Dissatisfaction with Services:
   • If you are not satisfied with the quality of service received, please notify our staff before leaving the spa. We will make every effort to rectify the situation immediately. If a resolution cannot be achieved, you may request a full or partial refund based on the nature of the complaint.
3. Cancellations and Rescheduling:
   • 48 Hours Notice: To receive a full refund for any service, please cancel or reschedule your appointment at least 48 hours in advance.
   • 24-48 Hours Notice: Cancellations made within this window are eligible for a 50% refund or the option to reschedule without penalty.
   • Less than 24 Hours Notice: Unfortunately, cancellations made with less than 24 hours notice are non-refundable. However, we may consider special circumstances on a case-by-case basis.

Special Circumstances

We understand that unexpected events can occur. If you believe you have a special circumstance that warrants a refund outside of our standard policy, please contact our management team. We will review your request and do our best to accommodate your needs.

Contact Us

If you have any questions or need assistance with a refund, please do not hesitate to contact our customer service team at info@saltmindhealth.com. Your satisfaction is our top priority, and we are here to help.

Thank you for choosing Salt Mind™. We look forward to serving you and ensuring your experience with us is nothing short of exceptional.